These are the terms and conditions on which we sell tickets to you and which govern your attendance at the events. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide tickets to you, how you and we may change or end the contract, what to do if there is a problem and other important information. These terms also provide information about what we expect from you as a visitor to our website, and our general terms for prize draws.

You can contact us by telephoning our Box Office at 0115 853 3000, completing our online contact form here or writing to us at Box Office, Motorpoint Arena Nottingham, Bolero Square, The Lace Market, NG1 1LA.

If we have to contact you we will do so by telephone, text message or by writing to you at the email address or postal address you provided to us in your order.

Index

  • Entry and Booking terms
    • Purchasing tickets
    • Age restrictions
    • Cancellation of an event
    • Rules of entry
    • Other important information
    • Ticket reimbursement protection
  • Terms of Website Use
  • Prize draw terms and conditions
  • Ticketek terms and conditions of sale

Entry and Booking terms

All tickets are sold subject to these terms and conditions. We are Nottingham Ice Centre Limited trading as the National Ice Centre (NIC) and Motorpoint Arena Nottingham (company number 3563341) ("we" / "us" / "our"). We are authorised to sell tickets for events (i.e. arena events, conferences, sporting events, sporting activities) as an agent on behalf of the promoter of the event (the "Promoter"), and act for our own sporting activities and events. These terms and conditions equally apply to the purchase of ice skating tickets. Our appointed ticketing partner is Ticketek.

These terms and conditions are available by request from our Box Office, and they are also displayed at the venue. Should you choose to purchase the optional ticket protection, our full Ticket Protection terms and conditions will apply to such purchase and can be viewed here

  1. Purchasing tickets

    2. 1.1 A contract for the purchase of your tickets will be formed between you and us when we email you to let you know that we have accepted your order.

    1.2 The price for your tickets (which includes VAT) will be the price indicated on the order pages when you place your order. You must pay for your tickets at the point of purchase using one of our accepted payment methods.

    1.2 Tickets will be issued to you either by email, mobile or post (depending on which option you have selected) at the email address or postal address you provided to us in your order. For some events you may be able to select to collect your tickets from the Box Office on the date of the event.

    1.3 Please check your confirmation email and tickets carefully upon receipt and contact us immediately if there is a mistake, as tickets cannot be refunded or exchanged after purchase, unless the event is cancelled or re-scheduled as set out in these terms and conditions.

  2. Age restrictions

    3. 2.1 For all events (seated and standing), children under the age of 14 must be accompanied by an adult over the age of 18, it is the responsibility of the adult to supervise and be responsible for the actions of the child at all times. Age restrictions may vary for specific events and should be checked prior to booking tickets. For ice skating tickets, all children under the age of 9 must be accompanied at all times by an adult over the age of 18 whilst on the ice rink. A maximum of four children under the age of 9 may be accompanied per adult.

  3. Cancellation of an event

    4. 3.1 If a show/performance is cancelled or rescheduled, we will try to contact you as soon as possible to let you know. However you are responsible for checking the new date and time of any postponed or rescheduled event. Your original ticket will allow you to attend the re-scheduled event.

    3.2 If you are not able to attend the re-arranged date and time, you may contact us to receive a refund for the tickets you have paid for but cannot use. We will refund you the price you paid for the tickets, less any delivery and Ticket Protection costs, by the method you used for payment.

    3.2 We are not liable for any additional costs or expenses you may incur in respect of a postponed or re-scheduled event - including, but not limited to, hotel or travel expenses.

  4. Rules of entry

    5. 4.1 A valid ticket must be produced to enter the event or activity. Removing any part of, altering or defacing the ticket may invalidate the ticket.

    4.2 Please take care of your tickets as we cannot always issue duplicates of lost or misplaced standing or unreserved tickets.

    4.3 You cannot re-sell your tickets for commercial gain without express permission from us or the Promoter. If you do so, your ticket may be void and we have the right to refuse to admit the ticket holder to the event or activity or to eject the ticket holder from it without a refund. Customers should be aware that tickets sold from unofficial sources may not be valid.

    4.4 It is against the law to smoke on the premises. Smoking will lead to ejection without a refund. Our policy does not permit the use of electronic smoking substitutes.

    4.5 The unauthorised use of photographic and recording equipment (whether audio or visual) is prohibited. The use of tablets (i.e., iPads, Galaxy, etc.), laptops, professional cameras with a detachable zoom lens, and Go Pros are not permitted in the venue and may be refused entry.

    4.6 We and/or the Promoter may conduct security searches during the event or activity. We and/or the Promoter may refuse admission to, or eject, the ticket holder if the ticket holder refuses to be searched, or in our (and/or the Promoter's) reasonable opinion, admission of the ticket holder to the venue might be a risk to the safety of the audience or the ticket holder, or affect the enjoyment of the audience or the running of the event (for example if the holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially). No refunds will be offered to customers in these circumstances.

    4.7 Customers are expected to adhere to the latest venue health, safety and welfare guidelines (for example, any distancing measures, or the wearing of face coverings). Up to date information will be listed on our websites www.motorpointarenanottingham.com and www.national-ice-centre.com. You should follow relevant public health guidance at the time of the event, this may have changed since point of booking and include providing evidence of testing and or vaccination status in line with UK Government guidance.

    4.8 No food, cans, bottles, or alcohol may be brought into the venue. Only food and drink purchased in the venue may be consumed in the venue, except in limited circumstances on proven medical grounds and after advising the venue in advance.

    4.9 Bottle tops may be removed from bottles you purchase in the venue for safety reasons. Drinks may also be decanted into plastic cups.

    4.10 No illegal substances, legal highs, pyrotechnic articles, lasers, glow sticks, banners wider than shoulder width, crash helmets, glass items, perfume bottles or other liquids, spiked bracelets/belts, selfie sticks, weapons or offensive items may be brought into the venue. Only handbags and other small bags (no bags larger than 35cm x 40cm x 19cm) and handbag sized umbrellas are allowed in the arena. No lockers or cloakroom facilities are available at the venue, and we reserve the right to confiscate any prohibited items. No musical instruments will be permitted into the venue with the exception of those being used in the 'noisy block' during ice hockey games.

    4.11 We operate a Challenge 21 Policy. Please be aware you may be asked to produce accepted ID such as a driver's licence or valid passport. We will confiscate and retain false IDs and we may contact the police.

    4.12 If you experience any problems please contact Box Office, or a steward, so that the issue can be resolved prior to, or during, the event or activity.

    4.13 Every effort to admit latecomers will be made at a suitable break in the event or activity, but admission cannot always be guaranteed.

    4.14 Official merchandise is only available from authorised vendors at the venue.

    4.15 As members of the audience, you consent to being photographed, filmed and/or sound recorded for broadcast and/or publication, without payment. For ice skating and some specific sporting events, the use of personal photography or filming equipment is not permitted without the completion of the relevant authorisation form. The relevant authorisation form is available from our Box Office and must be completed in advance of the event or activity.

    4.16 Animals are not permitted in the venue (except Assistance Dogs).

    4.17 Please note strobe lighting, show smoke, pyrotechnics, foam or lasers may be used during events. Sound levels may be loud. Hearing protection is available on request to a member of venue staff. We strongly advise that children attending events wear suitable hearing protection. It is your responsibility to determine the most appropriate hearing protection for you and any children who are attending an event with you.

    4.18 Floor seats are on flat flooring. Please be aware people may stand or dance in front of you in a seated area in both tiered seating and flat floor. No refunds will be offered if your view is restricted in these circumstances.

    4.19 Tickets are sold subject to our and/or the Promoter's right to alter the support artist line up or vary the programme due to events or circumstances beyond the control of us and/or the Promoter without being obliged to refund monies or exchange tickets. We will notify you of any alteration or variation to the programme as soon as possible. The Promoter is responsible for the quality of the performance, including sound and staging.

    4.20 We and the Promoter reserve the right to provide alternative seats at an event to those specified on the ticket if the staging of the event reasonably requires, provided they are of no less value to that stated on the ticket.

    4.21 We reserve the right to cancel or suspend a skating session at any time on the grounds of public safety.

    4.22 WARNING: Ice hockey can be dangerous. Spectators are warned to keep an eye on the puck(s) at all times as the puck(s) may leave the ice and travel into public areas. Spectators should only access and leave their seats when play is stopped.

    4.23 Ice Hockey flags will be allowed for Nottingham Panthers Ice Hockey games in Block 19 only, based on the specifications below

    • Flags must not exceed 1m x 1.5m in size
    • Flagpoles (plastic only) are permitted up to 1m length x 1cm diameter
    • Flags and flagpoles more than the above size, at their widest or longest section, are not permitted
    • The Arena is a neutral venue; only Ice Hockey club flags will be permitted
    • The obstruction of gangways, access routes, exits and entrances, health and safety signage and stairways is strictly forbidden at all times.
    • In the event of an emergency, stairways, all access and exit points must remain clear
    • The Arena reserves the right to confiscate flags if they are very large or may compromise public safety, obscure someone’s view, a camera position or if a flag carries offensive, discriminatory or inflammatory messaging.
    • Very large supporter flags that are designed to be passed over people’s heads are not permitted

  5. Other important information

    6. 5.1 We accept liability for: (a) injury to or death of persons caused by our negligence and/or the negligence of our employees, agents or sub-contractors; (b) any other matters which we cannot by law restrict or exclude.

    5.2 We will be responsible for: (a) loss or damage that is foreseeable as a result of our breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract for the purchase of your tickets was made, both we and you knew it might happen; and (b) the reasonable cost (subject to fair wear and tear) of either replacing or repairing any property which is lost or damaged because of negligence by us, our employees, agents or sub-contractors (but not any other third party).

    5.3 Subject to clause 5.1, we will not be responsible for (a) any losses which are not caused by any breach by us; (b) business or trade losses (including, without limitation, loss of profits); (c) losses or damages caused by the Promoter where we act as the Promoter's agent; and/or (d) losses or damages caused by events beyond our reasonable control.

    5.4 We shall not be liable for the content and quality of the sound and/or performance of any event where we do not have control over the same.

    5.5 Nothing in these terms will affect your legal rights.

    5.6 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    5.7 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    5.8 Each clause of these terms operates separately. If any court of relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

    5.9 We will only use your personal information as set out in our privacy policy.

    5.10 These terms are governed by English law and you can bring legal proceedings in respect of the tickets sold in the English courts. Alternatively, if you live in Scotland you can bring such legal proceedings in the Scottish courts or if you live in Northern Ireland you can bring them in the Northern Irish courts, instead.

  6. Ticket reimbursement protection

    7. For bookings made prior to 1st September 2023 please refer to the Secure My Ticket website for their full terms and conditions.

    For bookings made after 1st September 2023 please refer to the details regarding protection sent at the time of booking or visit https://www.refundable.me/ticketek/

Ticketek Terms and Conditions of Sale

Ticketek UK Limited (Company Number 92667015) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). In providing these services, Ticketek owns and operates Ticketek.co.uk and Ticketek.co.uk (the "Site").

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Ticketek, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you").

Variation to Terms and Conditions

Ticketek may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Additional Seller Terms and Conditions

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) ("Seller’s Terms"). The Seller’s Terms may be disclosed as part of the event information on Ticketek’s website and at Ticketek agents and outlets at the time of purchase. The Seller’s Terms are also available from Ticketek on request.

Upsells

Upsells refer to an item made available for sale on the Site on behalf of a third-party Seller. Upsells do not include ticket purchases, and are sold at a separate, additional price to any ticket purchases. This may include, but is not limited to items such as merchandise, catering or accommodation. The Seller of any Upsells are expressly responsible for order fulfillment, dispatch, quality of purchase, and any queries, issues, or complaints, subject to that Seller’s Terms, which may be disclosed as part of the event information on the Site, available from Ticketek on request, or from the Seller directly.

General Terms and Conditions

Ticketek acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including UK Consumer Law) Ticketek otherwise has no liability to you.

By purchasing a ticket, or other goods, from Ticketek, you are agreeing to the below general conditions of sale:

  1. Tickets may not be used for advertising, purposes of promotion, contests, sweepstakes or other such commercial gain without express permission from the Seller. We reserve the right to cancel tickets and accounts, and refuse to sell tickets to any individual or business who have engaged in unlawful resale or unauthorised promotion of tickets
  2. Tickets must not be duplicated, counterfeited or otherwise manipulated. We reserve the right to cancel any tickets or accounts associated with such activity without notice or refund
  3. All prices for tickets, or other goods, offered for sale may be inclusive of or have added to it such fees as
    1. Any per-item service or facility fee
    2. Any per-order handling and/or delivery fee
    3. Any per-order processing fees
  4. All prices listed are inclusive for VAT/applicable taxes
  5. Ticketek, and the Seller, reserves the right to provide alternate seats at any time for an Event where is reasonably required, for seats equal in value to those specified on the ticket.

Refunds, exchanges and replacements

Subject to requests made under the Refundable Tickets Terms and Conditions of Sale below, or the COVID-19 Refunds and Exchanges Terms and Conditions:

  1. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled, significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), for any material alteration, or to the extent otherwise required by law (including UK Consumer Law). You must apply for a refund within a reasonable time. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances.
  2. Material alteration refers to a change which, in our and/or the Seller’s reasonable opinion, makes the relevant Event materially different to that which you could, as a purchaser, reasonably expect. For clarity, the below changes, as examples but without limitation, are not considered material and therefore no refunds will be provided when:
    1. The use of understudies in theatre performances
    2. Adverse weather conditions
    3. Changes to supporting acts
    4. Changes to individual band members
    5. Changes to the line-up of any multi-performer event
    6. Events where the majority is performed in full
    7. Delays to the start of a performance
  3. If an Event is cancelled, rescheduled, materially altered or significantly relocated by the Seller, we will use our best efforts and reasonably endeavour to notify you once the information is made available to us by the Seller using the contact details you provide during purchase. However, it is your responsibility to ascertain and check if an Event has been cancelled, rescheduled or altered.
  4. If an event is cancelled, rescheduled, materially altered or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including UK Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
  5. Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek may not replace tickets where seating is unallocated (general admission tickets).
  6. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation.
  7. In most cases, refunds will be automatically processed to the credit card originally used for purchase

Variations to performances or events

  1. The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

  1. Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:
  2. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
  3. If you arrive late, you may not be admitted until a suitable break in the event.
  4. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
  5. You may be required to submit to a search of your person and/or possessions before entering the event.
COVID-19 specific conditions of entry

  1. You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in the Seller (or Ticketek, on behalf of the Seller) being required to or deciding to:
    1. cancel or postpone the event;
    2. reduce the number of persons who may attend the event;
    3. change your seating allocation; and/or
    4. change any standing or seating configurations for attendance at the event;
    in which case You may receive a refund in accordance with these Ticketek Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and Conditions, as the case may be.
  2. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
  3. If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
  4. All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19

Authenticity and validity of tickets

  1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.

Resale of tickets & touting

  1. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Ticketek will use reasonable efforts to notify you of such action.

TOUTING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

  1. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion.
  2. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
  3. It is your responsibility to ensure all contact and delivery details are up to date and accurate at the time of purchasing. Ticketek UK does not hold any liability for successful delivery of tickets to addresses incorrectly provided by you.

Limitations on number of tickets purchased

  1. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
  2. Multiple accounts, credit cards, or other means of creating duplicate customer data must not be done with the purpose or intention of circumventing any limitations or purchase policies for any Events. If we learn that such practises are engaged in, Ticketek in its sole discretion, reserves the right to cancel any tickets or accounts associated with such activity without notice or refund.

System Errors

  1. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

  1. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party.
  2. It is your responsibility, entirely, to check immediately once the order has been completed through reviewing the order confirmation email and/or your Ticketek Account. If you have any questions or concerns about the state of your order, you must immediately contact us for any mistakes, errors, or other issues. Ticketek is not liable for any issues encountered during purchase for any assumptions made about the success or state of your order, and any subsequent errors either technical or through mis provided information or the lack of confirmation information received.

For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for the Society of Ticket Agents and Retailers (STAR) or refer to www.star.org.uk.

Ticketek Online Terms of Use and Privacy Policy

The Website Terms of Use and the Ticketek Privacy Policy are incorporated into these Terms and Conditions and apply to all sales through this Site.

General

The term "including" when used in these Terms and Conditions is not a term of limitation.